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Re: Batteries not Detected/Charging, Missing Battery Driver?

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Hi Vincent Smiley Happy

 

I did not change, update, or install anything right before this happened. It started the day I posted in this forum. I already tried the power cycle you described. Smiley Happy Would a system restore affect the files on my laptop? I didn't try it yet as I wanted to leave reinstalling everything on the laptop as a last resort.

 

I haven't tried contacting the Sony Centers where I currently live as their go-to answer for devices not bought in the country is "We do not support devices from other countries." (I have a Sony mobile phone and my previous laptop was also a US Vaio.)

 

Thanks for your assistance.

 


Re: How can I download VAIO Movie Creator?

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Hi WLDPROJ,

 

Thank you for the update. The recovery disc that you've created should reinstall the system back to factory setting, this should includes the software that came with the system.  The link below will show you some steps on how to do the following:

 

Perform a system recovery using Recovery Discs.

https://us.en.kb.sony.com/app/answers/detail/a_id/41963/related/1

 

How to reinstall bundled applications and original drivers. (if your see the Movie creator in the list, check on it and follow the prompt)

https://us.en.kb.sony.com/app/answers/detail/a_id/37795

 

How to purchase recovery discs for your computer.

https://us.en.kb.sony.com/app/answers/detail/a_id/40648/p/48903,49902,55257,55264/c/65,66/kw/How%20to%20purchase%20recovery%20discs%20for%20your%20VAIO%20computer.

 

Regards,
Jen

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Re: Sony Vaio SVE14A27CXH got OS not found issue

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Hi Xavierz,

 

Welcome to Sony Community!

 

We apologize for the inconvenience. Have you tried to reformat your laptop back to factory default? You may refer to this link to fix the error message on your laptop, https://us.en.kb.sony.com/app/answers/detail/a_id/37673

 

Once you successfully reformat the system, you may also create your own recovery media kit via disc or USB flash drive. Here is the link for your guidance.

https://us.en.kb.sony.com/app/answers/detail/a_id/35865/kw/how%20to%20create%20a%20recovery%20disc/c/65,66/related/1

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,
Jen

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Sata connection on Vaio svs15.

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Dear all,
I have a laptop Vaio svs15. I bought a ssd samsung 850 pro 120gb instead of HDD. But i found that, ssd runs with sata 2 speed. I have being read few theards, they said cause due to BIOS.
So, what version of Bios may o use in order to enable Sata 3? My laptop is Vaio svs15115fxb.

Touchscreen/pointer problem with Windows 10

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VAIO SVT131A11L (aka SVT13125CDS) has had a touchscreen/pointer problem ever since upgrading from Windows 8.1 to 10.  On startup or coming out of sleep/hibernation, the touchscreen shows two touch images (whatever that graphic is when you touch the screen with your finger) permanently in the middle of the screen and the pointer flickers in and out, alternating between a frozen pointer appearing in the middle of the screen and the actual pointer as I move it around via the touchpad or BT mouse.  Display driver is up to date via device manager and I've looked all around for driver updates on Sony's website but nothing for Windows 10 for display for this model.  I've also tried calibrating the touchscreen.

 

The workaround has always been to switch display modes on startup, Win key + P, from PC Screen to Duplicate then back to PC Screen, the static finger prints and pointer disappear and everything works properly.

 

Now I'm stuck with Windows update version 1607 in the queue because if I allow that update the Win key + P workaround no longer works and the problem becomes permanent.  I've tried it twice and had to roll back each time.

 

Frustrated, I finally did a clean install of Windows 10, the OS definitely runs a bit better (it's quicker in general) but this problem still persists.

 

I've seen threads about touchpads and touchscreens not working entirely with Windows 10, but nothing like my problem.  Any ideas?

 

Currently running Win 10 v. 1511, 64 bit.

Re: no a parece mi modelo svf144b1eu

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Hi Mateindra,

 

Greetings and thank you for your message.

 

On this site we are able to provide assistance for customers in North America. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,
Jen

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To download vaio control centre and vaio care for Model: SVF15212SNW.

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I had uninstalled vaio control centre and vaio care after upgrading my VAIO lap (Model: SVF15212SNW) to windows 10.  How can i download vaio control centre and vaio care back.

Re: Wconnect Tool Software


My Laptop soundCard Not Working SVS15126PA

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Hello,

I Got Sony SVS15126PA & Suddenly There Is No Sound Output From my internal Speakers Also I Connect My Headset The Same Nothing Came From My Laptop The Only Thing that's Working if i connect to HDMI The Sound came from My TV Also If I Connect My Bluethoot  HeadSet Working Also , i done reparing my drivers by uninstalling/installing  even i just restore my laptop to factory mode As I Purchase Nothing Happend. So Can any one Face this issue before or am the only person face that.

 

Waiting your reply

Re: How can I get a copy of Windows Home Premium for my replacement hard drive?

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Hi, I cannot find the recovery disk product on Encompass's website. Where can I find it?

Re: How can I get a copy of Windows Home Premium for my replacement hard drive?

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What about downloading Windows 7(, or even Windows 10, if your hardware is compatible) from Microsoft?

 

Activation should work with your Windows 7 licence key. No need to buy new Windows licences or recovery discs, if your are able to install the OS.

Re: How can I get a copy of Windows Home Premium for my replacement hard drive?

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I tried that but because my windows was pre-installed on the laptop, Windows wouldn't let me and referred me to the OEM (Sony Vaio).

Re: How can I get a copy of Windows Home Premium for my replacement hard drive?

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Did you also try a fresh installation of Windows 10?

Webcam Driver for Windows 10

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Dear Community,

 

I'm looking for drivers for webcam for Windows 10. I tried to follow the instructions from other posts, e.g. I did the check of Device Manager, where I can't find Webcam. 

 

Could you please advise me where I can find the drivers? My model is VPC SA 3S9R.

 

I would be very pleased for your support.

 

Best regards,

Nadia

Re: Windows not activating

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Hello

 

I've bought a FW series Vaio laptop for over 7 years now and suddenly it says that my windows 7 Home Premeium is not genuine and i can't activate it. It says that my product key is not valid and I need to get a new one.

 

please help me.

 

thanks


Re: To download vaio control centre and vaio care for Model: SVF15212SNW.

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Hi Black_Panther,

 

Welcome to Sony Community!

 

Is the laptop currently on Windows 10 operating system? You may download Sony Shared Library and Notebook Utilities but there is no assurance that they will go though because this version is for the original operating system (Windows 8). Make sure to update these driver after you install them.

 

Greetings and thank you for your message. On this site we are able to provide assistance for customers in North America. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns. 

 

Regards,
Jen

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BSOD ntoskrnl.exe+14e3a0 driver power state failure

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I have a sony VAIO laptop model no. SVF15218SNB running on windows 8.1 64bit. I've been constantly getting the BSOD with the error named driver power state failure. I've updated and rechecked all the drivers in the device manager and all of them say up-to-date. When I checked the minidump files of the crash, it said that ntoskrnl.exe+14e3a0 is responsible for the crash.
Here's a link to the dump files
https://www.dropbox.com/s/2lanp8s5g260s4p/bsoddumpfiles.zip?dl=0
Please suggest a solution soon.

Re: To download vaio control centre and vaio care for Model: SVF15212SNW.

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Hi JenF,

I uninstalled Vaio control centre and vaio care due to high disk space usage in Windows 10. Thanks for your reply and valid point that they operat in Windows 8. Your reply is very useful.

 

Regards

Prakash R

Re: My Laptop soundCard Not Working SVS15126PA

Re: How can I get a copy of Windows Home Premium for my replacement hard drive?

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Hi Benkelly0703,

 

The PCG-71312L is the chassis number of the laptop. To get the exact model, look on the lower right side on the bezel of the screen. It starts with VPC or VGN. Once you find it, go back to https://sony.encompass.com/ to look for the VAIO Recovery Disc. 

 

Regards,
Jen

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