Re: Restore computer to factory settings

Hi Alzule, 

Welcome to Sony Community!

What is the current operating system of your laptop? Did you encounter any error message when you tried to restore your device? You may visit the link below for additional troubleshooting steps.

https://us.en.kb.sony.com/app/answers/detail/a_id/44854/c/65%2C66/kw/operating%20system%20not%20found