Hi Matthewwilkey,
Welcome to Sony Community!
Are you getting an error message? What is the current operating system on your laptop? Try to uninstall the camera from device manage but don't put a check on "delete the driver". Restart the unit, the camera driver should reinstall automatically. Go to https://esupport.sony.com then reinstall WebCam Companion® 3 Software. Once installed try to replicate the issue.
Regards,
Jen
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