Hi DJS195923Jan,
Welcome to Sony Community!
We apologize for this inconvenience. Retrieving the files from the old hard drive shouldn't take that long, normally it only takes 1-3 hours long depending on the number of files.
We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Jen
Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.