Hi Rescue28,
Sorry about the Asia/Pacific thing, my bad, I already removed it there, not sure how it went there. Anyway, make sure that the Windows update for the following drivers listed on the website are updated. Here is the link , https://esupport.sony.com/US/p/model-home.pl?mdl=SVT21227CXB&template_id=1®ion_id=1&tab=download#/downloadTab
Yes, you may try the USB keyboard and mouse for your laptop
Regards,
Jen
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