1. Turn on your laptop 2. Press the “assist” button on the top right hand corner of the keyboard. This will open Vaio Care 3. There will be a menu on the right hand side of the screen, click “Advanced Tools” 4. Once that item is open click “Restore and Recovery” 5. There will be two items to restore the computer and 2 items to recover the computer. 6. Pick the option that you need. “Recover Computer” will recover your internal drive to its original, factory configuration. Deleting all personal files.
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